Aegina Home & Living - Living in Aegina

 

 

 


LIVING IN AEGINA

What is it REALLY like to live in Aegina?

 

                                                           LIVING
 

LIVING                                                                            MARCH 2011

CONSUMER AFFAIRS

 

Concerning technology, I am a simple loyal customer who likes the products she knows; those that are easy to use, require minimal lateral thinking and do the job that is intended. In other words, I like mobile phones which facilitate conversation, cameras which take pictures and computers which enable me to search, write and run the business. Not for me mobiles which take photos and receive e-mails. I haven’t the time to re-learn machines which is why I suppose I am loyal to a brand. So when my daughter managed to feed a piece of paper into my photographic printer and then bend the print roll as she forcefully removed it, I was bereft. Photography is important for the real estate business and I like to use good old-fashioned glossies in the window.

Beyond repair, the printer was sent for re-cycling and I instructed Mr. L and our eldest child to buy me an identical model when they visited the mainland. Our eldest thinks he knows our needs which are usually based on his own. Mr. L is a push-over as a parent and is easily influenced by teenage persuasion which will explain I suppose why they returned with a tower of a machine that faxes, prints at an impressive speed and photographs. ‘You need this” explained my son and yes, I did need a fax machine but my photographic printer printed documents sufficiently well. The new machine was beyond my comprehension and neither did it print photos the size of a postcard.  After 6 weeks, it broke down.

I struggled across the water with the machine and was met by our middle son who took over transporting it to our local computer shop and on to the service department. Since the computer was an imported model, the shop explained it would have to be sent to the manufacturer’s own service department, further away in Athens and would take about two weeks.

I was impressed when only 1 week later, I received a phone call to say it was ready for collection. It was not the same model and it had a second hand look to it. We phoned and finally managed to get through to a manager to complain. He explained that this was normal procedure, to be given a replacement model irrespective of whether it was the same one. My husband complained that it seemed more like illegal procedure and might require a legal procedure to change it but on balance was it worth spending time and money on defending our rights over a machine which cost less than 200 Euro?

 A friend set it up only to find that the rear electrical lead we was the wrong one and we couldn’t plug it in. More phone calls…many. Many more stretching over 4 months, Mr. L finally found a manager with a sense of duty and fairness who insisted he’d arrange the delivery of the new lead to our office. (I meanwhile, went to the mainland to buy a printer exactly like the one we had. Finally, I am happy to be sharing the office with an old friend who understands me and does exactly as I want).

We plugged in the ‘new’ fax/printer in but a message lit up to warn us that a piece of the back cover was missing. We hadn’t mislaid it; we had just never had one!

Too exhausted to spend more time complaining, it is currently sat in our shed waiting for a journey back to the mainland. I am going to take it personally to the service department and leave it on the desk for them to dispose of. I would of course, prefer to drop it on their feet! I am then going to go across the road to their competitors where I will select an appropriate machine to fax and print simply and speedily but only after scrutiny of its parts and the name of a key contact person should things go wrong.


Alison Lorentzos                                                               copyright 2011



 

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